Trust & Security

Remote Robotic operates the application code, business logic, content, and customer-facing workflows. Our underlying hosting and backend platform (Lovable Cloud, backed by Supabase Auth, Postgres with row-level security, and Cloudflare for edge delivery) provides the infrastructure controls described below. Customers are responsible for keeping their own account credentials confidential and for the accuracy of mission details they submit through forms or the Mission Assistant.

Public pages (catalog, blog, policy, contact, quote forms) are available without an account. Internal portal areas under /portalare restricted to Remote Robotic staff using passcode and/or authenticated sessions enforced server-side. Authorization is enforced on the server, not by hiding UI in the browser.

The site is served over HTTPS with TLS provided by our edge platform. Server-side logic runs in an isolated serverless runtime, and database access happens through a managed Postgres instance with row-level security policies on tables that hold submitted data.

We collect the information you give us when you request a quote, contact sales, sign up for the newsletter, or interact with the Mission Assistant — typically your name, work email, organization, optional phone, and the mission details you provide. We also collect standard web analytics (page views, referrers, device class) to understand how the site is used. See our Privacy Policy for the authoritative description of personal-information handling.

We use third-party services to operate the site, including our hosting platform (Lovable Cloud / Supabase), our storefront platform (Shopify), Google Analytics, Microsoft Clarity, and our AI provider for the Mission Assistant. Submitted form content may be relayed to these services strictly to deliver the requested functionality (for example, sending a quote request to our CRM/email tooling). We do not sell personal information.

Mission Assistant conversations are stored against a browser session so you can return to a previous thread. Conversation content and any contact details you share are used to recommend products from our catalog and to allow a Canadian sales engineer to follow up. Do not paste classified or otherwise sensitive operational information into the chat.

Lead and Mission Assistant submissions are retained for as long as needed to respond to your request and for normal business record-keeping. To request access to or deletion of your personal information, contact us using the address in the Privacy Policy.

If you believe you have found a security vulnerability or a privacy issue affecting Remote Robotic, please contact us through the contact page. Include enough detail for us to reproduce the issue. Please give us a reasonable opportunity to investigate and remediate before any public disclosure.

This page describes controls and practices in place today. It is not a SOC 2, ISO 27001, HIPAA, PCI, or GDPR certification, and nothing on this page should be read as a guarantee against all risk. For enterprise procurement reviews, contact us for a security questionnaire response and any applicable data-processing terms.