Politique de remboursement

Returns

Toutes les ventes sont finales. We do not generally accept returns or exchanges once an order has been placed.

Cependant, à notre discrétion, nous pouvons accepter les retours de unopened items within 10 days of delivery, subject to our acceptance and inspection. Approved returns of unopened items are subject to a 20% restocking fee, and the buyer is responsible for shipping and duties charges to return the product to us.

Pour demander le retour d'un article non ouvert en vertu de cette politique, votre article doit :

• Être dans le same condition that you received it
• Be unopened, unused, and with all original tags (if applicable)
• Être dans son original packaging
• Inclure un receipt or proof of purchase

Comment démarrer une demande de retour

Pour initier une demande de retour, contact us with your order number, details of the item(s), and the reason for the request.

If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return and receiving approval will not be accepted. We will provide the return shipment address once approved.

Dommages et problèmes

Veuillez inspecter votre commande dès réception et nous contacter immediately if:

• L'article est defective,
• L'article est damaged, or
• Vous avez reçu le wrong item,

so that we can review the issue and work with you to repair, replace, or otherwise make it right in line with our warranty and supplier policies.

Exceptions / Articles non retournables

In addition to our "all sales are final" policy, certain types of items are strictly non-returnable, including but not limited to:

• Personnalisé ou special-order products
• Articles personnalisés
• Articles qui ont été used, installed, or modified
• Matières dangereuses, liquides inflammables ou gaz

Please contact us before purchasing if you have questions about whether a specific item is eligible for return consideration.

Articles en solde et cartes-cadeaux are non-returnable.

Exchanges

Étant donné que toutes les ventes sont finales, nous n'offrons pas d'échanges traditionnels.

If we approve a return of an unopened item under our 10-day policy and you wish to purchase something else, you can:

1. Retourner l'article non ouvert et approuvé (sous réserve des frais de réapprovisionnement de 20 %), et
2. Place a new, separate order for the item you want.

Période de rétractation de 14 jours de l'Union Européenne

Si la marchandise est expédiée vers le Union Européenne, you may have a statutory right to cancel or return your order within 14 days, for any reason and without justification, in accordance with applicable consumer protection laws.

As above, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging, with a receipt or proof of purchase.

Where this EU cooling-off right applies, it will override the "all sales are final" policy to the extent required by law.

Refunds

Once we receive and inspect an approved return, we'll notify you whether the refund is approved or denied.

Si approuvé:

• Nous traiterons votre remboursement selon votre mode de paiement initial, minus the 20% restocking fee, within 10 business days.
• Votre banque ou votre société de carte de crédit peut prendre un délai supplémentaire pour afficher le remboursement.

Si plus de 15 business days have passed since we approved your return and you have not received your refund, please contact us.