Remote Robotic Extended Care Program
Elevate the lifespan, reliability, and readiness of your fleet.
Preventive Maintenance Package
Routine checkups, in-depth diagnostics, and calibrations to ensure ongoing airworthiness. This package is ideal for operators who want consistent performance, reduced downtime, and a longer equipment life span through proactive maintenance.
- Deep cleaning of aircraft and components
- Replacement of wear items (gimbal dampers, propellers, vibration mounts, etc.)
- Firmware updates across all components
- Calibration of aircraft sensors, payloads, and controllers
- Full-system diagnostic checks
- Bench testing + battery health status report
- Replenishment of missing accessory items (port covers, lens caps, dust caps, power/data cables, cleaning tools, etc.)
AEGIS Hardware Refresh Program
Restore your equipment to like-new condition. Extend service life beyond 36 months. The AEGIS Hardware Refresh Program provides a deep, component-level restoration of your unmanned system. It goes far beyond routine maintenance by replacing critical propulsion, cooling, and radio components, ensuring long-term reliability for high-demand operations. This service is ideal for organizations that operate in challenging environments or rely on multi-year deployment cycles.
Everything from the Standard Maintenance Package, plus:
- Replacement of propulsion motors
- Replacement of motor arms and arm hinges
- Replacement of radio antennae
- Replacement of cooling fans and filters
- Replacement of landing gear leg connector modules*
- Replacement of battery latch modules*
- Replacement of all waterproof seals and gaskets
Complete AEGIS Maintenance Program
Three-year structured care plan for predictable fleet upkeep. The AEGIS Program provides complete maintenance coverage following manufacturer-recommended intervals. Our certified technicians coordinate all scheduling to keep your fleet in optimal condition throughout a three-year lifecycle.
- At 12 months — Standard Maintenance
Routine checkups, deep cleaning, wear-part replacement, diagnostics, firmware updates, benchmark testing, calibration, and accessory replenishment.
- At 24 months — Hardware Refresh
Full component refresh including propulsion, cooling, seals, antennae, and other structural parts to restore like-new performance.
- At 36 months — Standard Maintenance
A final full-system tune-up, calibration, diagnostic check, and replacement of wear items to close the service cycle and prepare your equipment for ongoing use or resale value retention.
AEGIS Backup Plan
Your operations continue even when your equipment doesn’t. The AEGIS Backup Plan ensures uninterrupted operations by providing temporary replacement systems whenever your equipment is unavailable — whether due to maintenance, repair, loss, or damage.
Backup Plan Benefits
- Loaner equipment provided during scheduled maintenance
When it’s time for service, you receive a temporary replacement system so your work continues without interruption.
- Loaner equipment provided for damage or loss
If your system becomes unserviceable, you’ll receive a replacement unit until yours is repaired and returned.
Unmatched Experience + Certified Technical Expertise
Our repair center is built for enterprise reliability. Clients trust us because we combine professional technicians, manufacturer-certified training, and years of field experience across UAV, UGV, and sensor systems.
Certified Expertise
Deep technical knowledge across enterprise drones, payloads, sensors, RTK systems, and robotics.
Tier 1 DJI Dealer Priority
Our support tickets are fast-tracked by DJI—meaning you get quicker resolutions and minimized downtime.
Personalized Local Support
Real conversations with local technicians who understand your operation. No bots. No generic support chains.
Fast Turnaround Times
Streamlined workflows and in-stock critical parts keep your downtime to a minimum.
Clear, Reliable, and Designed for Enterprise Users
Submit your ticket
All service requests must go through our ticketing form below.
Submit your ticketInitial Assessment
Submit your unit for evaluation. We perform diagnostics and share a detailed report with an itemized quote.
Approval & Repair
Once approved, certified technicians complete the repair using OEM parts or approved high-quality components.
Post-Repair Testing & Calibration
Every unit undergoes full functional testing, flight checks (if applicable), and calibration.
Quality Assurance
Devices do not leave our facility until they pass internal reliability benchmarks.
Service History Logging
The repair is recorded in your unit’s permanent service file for future reference and compliance tracking.
Extended Care Program FAQ
We repair and maintain DJI Enterprise drones, Parrot systems, Teal Drones, Boston Dynamics Spot, and all other platforms sold by Remote Robotic (subject to manufacturer requirements).
Yes. Our service center is officially certified for DJI Enterprise platforms. As a Tier 1 Dealer, our support requests receive priority handling from DJI.
Absolutely. We offer one-time tune-ups, annual maintenance, and full fleet programs through AEGIS.
Our clients receive personalized support, fast turnaround, OEM-quality parts, transparent diagnostics, secure data handling, and priority case processing with DJI.
AEGIS provides proactive maintenance, priority repairs, extended service coverage, and fleet health assessments. It is available for organizations of all sizes.
Yes. We maintain complete service histories for every unit, making us ideal for enterprise fleets, public safety agencies, and industrial clients.